Contact Centre administrator course

  • Objective: Day-to-day management of the Contact Centre.
  • Target group: Systems Administrator
  • Solution: Interactive Intelligence and Voxtron
  • Prior knowledge: PC and Windows
  • Duration: 3 hours
  • Location: On site
  • Number of participants: Max. 3 per session
  • Content: access to management software, description of the interface, discussion of the options and programming of the Front Office, progress of the incoming calls, authorisations and responsibilities of the Agents/Supervisors, breaks, wrap-up time

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