- Objective: Day-to-day management of the Contact Centre.
- Target group: Systems Administrator
- Solution: Interactive Intelligence and Voxtron
- Prior knowledge: PC and Windows
- Duration: 3 hours
- Location: On site
- Number of participants: Max. 3 per session
- Content: access to management software, description of the interface, discussion of the options and programming of the Front Office, progress of the incoming calls, authorisations and responsibilities of the Agents/Supervisors, breaks, wrap-up time
Contact Centre administrator course
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