Contact Centre end user course

  • Objective: Manage the telephony functions of your software optimally to improve communication. Be able to adjust the personal settings. This training course includes explanations about the use in combination with your device (land line, mobile or softphone).
  • Target group: Contact Center agents/Front Office staff
  • Solution: Interactive Intelligence and Voxtron 
  • Prior knowledge: PC and Windows
  • Duration: 4 hours (2 hours per session)
  • Location: On site
  • Number of participants: Max. 15 per session
  • Content: using the software, statuses/presence, chat/instant message, calls placed, statistics, consult phone books, recording calls, breaks, wrap-up time, processing of incoming calls (set up calls, answer calls, put calls on hold, transfer calls)

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