ACP is the Belgian market leader in CO2 recycling and distribution. With a tracking record going back almost 120 years, the company numbers a lot of beverage industry majors among its customers. ACP distributes CO2 throughout Europe from 4 production units.
What did ACP need ?
ACP wanted to be permanently accessible to its customers, including weekends . They also wanted the ability to transfer calls in a clever way between colleagues and all this with a good control over the total cost of ownership .
Nextel offered a customized solution ! Thanks to Unified Communications ACP has no more lost calls and can redirect quickly and correctly to the appropriate colleagues. Moreover they switched to SIP trunking, allowing them to communicate cost-effective and they could preserve its telephone system and apparatus.
We're working more efficiently. We now know that far fewer calls are lost, and our reception staff's availability has gone up.