The customer care solution for Skype for Business users
Nextel, the Belgian integrator of ICT, Operator and Security solutions, is extending its portfolio with an application that enriches Microsoft's Skype for Business. The company has signed an agreement to become the distributor of the multichannel customer care solution CC4Skype for the Belgian market.
Digitalisation is setting the bar very high for organisations. Customers now want to be able to contact an organisation and get immediate help at any time of day and through any channel. CC4Skype is the most intuitive and complete solution for routing and handling multichannel customer interactions, exclusively developed for Skype for Business by Microsoft.
“Our mission is to offer our customers a head start in their business. That is why it is essential for Nextel to offer the most innovative tools that improve our customers' service provision. We were looking to supplement our Contact Center portfolio with a scalable and flexible solution based on Skype for Business, and which is also suitable for customers with less need for Contact Center functionality”
Peter Roelens, Nextel CEO
Enrichment for Skype for Business
Working and collaborating remotely has been made easy with Skype for Business, formerly Lync. The integration of chat, calling, video, meetings and document sharing has become indispensable for today's workforce. In principle, Skype for Business also enables you to be available to customers. What is missing, however, is real customer contact functionality, such as routing multiple media, callback, real-time and historic reporting, dashboard, recording, integration with external (CRM) systems, etc. Moreover, it also offers a solution for telephonist functionalities and a boss-secretary connection. CC4Skype is managed using a clear and graphic management tool, with which customers can adapt their routers independently. The solution has entirely the same look and feel as Skype for Business, so end users will be able to get to grips with it quickly.