Vital phone calls routed straight to the right person

Do you need urgent medical support abroad, and are you insured with a Belgian health insurance company? You can reach Mutas day and night. The health insurance companies' shared emergency call centre also plays a key role at home when elderly people use their alarm buttons to seek urgent assistance. Nextel supports the complex telecom requirements with a redundant Alcatel communication server and Voxtron contact center software.

CHALLENGES

  • Route urgent medical calls quickly to the right person
  • Guarantee day-and-night availability
  • Manage complex cases across several offices/people

SOLUTIONS

  • Alcatel Omni PCX Enterprise communication server
  • Voxtron contact center software
  • 24/7 support from Nextel

BENEFITS

  • Skill-based routing of thousands of calls per month
  • Hard guarantees of availability and continuity
  • Flexible solution for phased removal without downtime

 

With high-level skills and an excellent grasp of our business, Nextel seeks the best solution for our specific needs every time.

André Toussaint, ICT-manager at Mutas vzw 

 




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