Vital phone calls routed straight to the right person
Do you need urgent medical support abroad, and are you insured with a Belgian health insurance company? You can reach Mutas day and night. The health insurance companies' shared emergency call centre also plays a key role at home when elderly people use their alarm buttons to seek urgent assistance. Nextel supports the complex telecom requirements with a redundant Alcatel communication server and Voxtron contact center software.
- Route urgent medical calls quickly to the right person
- Guarantee day-and-night availability
- Manage complex cases across several offices/people
- Alcatel Omni PCX Enterprise communication server
- Voxtron contact center software
- 24/7 support from Nextel
- Skill-based routing of thousands of calls per month
- Hard guarantees of availability and continuity
- Flexible solution for phased removal without downtime
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