Municipality of Zwevegem improves internal communication and service to citizens

The municipal services of Zwevegem migrated from conventional telephony to IP telephony and unified communications with Microsoft Lync. The reason? More than 200 users were looking for a way to communicate more efficiently and to improve the services to the citizens. And this is exactly what MS Lync does. Moreover, the new solution integrates perfectly in the existing Microsoft environment.

CHALLENGES

  • Replacement of an obsolete telephone exchange.
  • Streamlining communication between fifteen different branches.
  • Reducing total cost of ownership.

SOLUTIONS

  • Unified communication via MS Lync.
  • Initiate pilot project of 20 users.
  • Close guidance during the self-installation and configuration by the municipality staff.

BENEFITS

  • Better service for citizens. More efficient communication and collaboration between colleagues.
  • Perfect Integration with other Microsoft applications.
  • Cost saving 

With the new MS Lync solution, we can communicate more efficiently   and improve the services to the citizens.

Luc Velghe, Head of ICT Department, Municipality of Zwevegem



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