Immaculate communication at Group-f with IP telephony from Nextel

Efficient communication is not a luxury for the Kontich-based Group-f. There, some 1,500 employees provide ironing, cleaning and rental services for businesses and individuals. Early in 2015 the fast-growing services group decided to convert its sixteen sites entirely to IP telephony from Alcatel-Lucent. For the design and installation, Group-f could count on its trusted telecoms partner, Nextel.

CHALLENGES

  • To support strong growth with efficient telephone reception
  • Automatic routing of incoming calls to the right person
  • Flexible telecoms management for 16 locations

SOLUTIONS

  • Alcatel-Lucent OmniPCX
  • IP telephony with SIP connections to dozens of workstations at 16 locations
  • DECT handsets ensure optimal mobility and avoid having to use mobiles

ADVANTAGES

  • Professional reception of customers and employees
  • Virtual teams with flexibly scalable number planning
  • Sharp drop in call costs
  • Future-oriented investment ready for CRM integration
     

I've now known them for 22 years as a loyal supplier, they offer a good product, communicate correctly and always react in a problem-solving way.

Frank Hechtermans, CEO Group-f



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