Unified Communications taught ACP a different, more efficient way of working

ACP is the Belgian market leader in CO2 recycling and distribution. With a track record going back almost 120 years, the SME numbers a lot of beverage industry majors among its customers. ACP distributes CO2 throughout Europe from 4 production units. Says general manager Jan De Ridder: “Ease of communication with our customers and colleagues at the various sites is vital. In our business, we have to be able to react fast.”

CHALLENGES

  • Permanent availability, even at weekends.
  • Smart transfers between colleagues.
  • Keeping Total Cost of Ownership under control.

SOLUTIONS

  • SIP trunking.
  • Unified Communications from Unify with 21 licences.
  • Keeping the telephones and the switchboard.
  • Linking with Outlook and initial training.

BENEFITS

  • No more lost calls.
  • Fast and accurate transfers, to the right colleagues – even at weekends.
  • A new way of working, focusing more on transparent communication.
  • Cost savings thanks to SIP trunking.
     

We're working more efficiently. We now know that far fewer calls are lost, and our reception staff's availability has gone up.

David Rutten, IT manager at ACP

 




Download case study
Do you also wish to share the Nextel experience?

Would you like more information? Do you have a question or observation? Then please let us know via this response form.

By submitting this form, you accept the Mollom privacy policy.

Other cases

READY FOR A STRONG PARTNER WHO SHARES YOUR THOUGHTS?

We are happy to share our thoughts regarding your ICT and security solutions
that provide true added value.

Would you like more information? Do you have a question or observation? Then please let us know via this response form.

By submitting this form, you accept the Mollom privacy policy.

Please enter your details below and we will contact you within 24 hours to make an appointment.