Sound personal advice from adviceplus with Nextel IP telephony

Insurance policies are complex products whereby personalised advice often makes the difference. In an emergency situation, confidence and accessibility are vital for the affected customer. This is why adviceplus focuses heavily on personal communication - both ‘live’ and via telecom.

CHALLENGES

  • To invest in personal productivity.
  • To support growth with efficient telephone reception.
  • To make telecom costs predictable and manageable.

SOLUTIONS

  • Avaya IPO 500.
  • IP telephony with status indicators for ten workstations.
  • Wireless headsets for optimum flexibility in and around the office.

ADVANTAGES

  • Professional reception of customers and prospective customers.
  • Flexible working with a clear division of tasks.
  • Avoids the use of mobiles.

 

Thanks to Nextel we have already made a headstart when it comes to ICT. I am confident that we are now equipped for the future.

David Nechelput, Business Manager at adviceplus

 




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