Telephony system with reliable ingredients

With 125 years of experience as a manufacturer of its famous biscuits, Jules Destrooper is reluctant to team up with just any partner for its telecom infrastructure. Joost Busschaert, IT manager at Jules Destrooper has no doubts about this. He recently called upon Nextel to implement a new telecom system from Unify, in order to seamlessly connect the branches in Lo and Ieper with each other via the Internet. All in all, excellent ingredients for professional and customer-friendly telecommunication.

 

CHALLENGES

  • Modernisation of the telecom infrastructure.
  • Making IVR available on the telecom system.
  • Automatic forwarding of external calls to the correct number.

SOLUTIONS

  • New HiPath infrastructure with new IP telephones
  • Link to Outlook.
  • Training and guidance from the start.

BENEFITS

  • Internal communication is more efficient, professional and user-friendly.
  • External callers are professionally welcomed.
  • Call forwarding is easier.
  • Easy maintenance.

     

The implementation and configuration of the new HiPath system took just two weeks. And furthermore, our internal and external communications are now more efficient and professional.

Joost Busschaert, IT Manager



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