In addition to optimal healthcare, your patient also expects good service. This is becoming increasingly important. Do you send an SMS to confirm an appointment? Check-in and check-out with the smartphone? All of this is possible.
- Your facility acquires a modern and positive image.
- The customer satisfaction amongst your patients is enhanced.
- The workload for your employees is reduced.
- Busy agendas for doctors are managed better
Warm and efficient patient welcome
What is the first type of contact between a patient and your hospital or facility? This is almost always by telephone. And also almost always a never-ending series of call forwarding and on hold music This can be improved.
Nextel therefore revolutionises your patient welcome with direct links to the correct departments, presence management, link to a patient database... You can even automatically confirm appointments by SMS.
The patient welcome is important for your core business as a care facility. We fully understand that every change has a major impact on the way in which your employees work and your hospital is run. That’s why we provide intensive guidance: for planning, implementation and training afterwards. This change management ensures that you will soon get the most out of your new telecom solution.