- Objective: Manage the telephony functions of your software optimally to improve communication. Be able to adjust the personal settings. This training course includes explanations about the use in combination with your device (land line, mobile or softphone).
- Target group: Reception staff
- Solution: Avaya, Unify, NEC, Acatel, Mitel, Microsoft Skype for Business and Nextel Global
- Prior knowledge: PC and Windows
- Duration: 4 hours (2 hours per session)
- Location: On site
- Number of participants: Max. 15 per session
- Content: using the software, (statuses/presence), chat/instant message, logbook, consult phone books, (recording calls), processing of incoming calls (set up calls, answer calls, put calls on hold, transfer calls, parking calls)
Reception end user course
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